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Terms of Service

The following terms and conditions govern all use of the padl.co website and all content, services and products available at or through the website (taken together, the “Website”). The Website is owned and operated by PADL LLC (“PADL”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, PADL’s Privacy Policy) and procedures that may be published from time to time on this Site by PADL (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to become bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access the Website or use any services. The Website is available only to individuals who are at least 13 years old.

Your PADL Account

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. You must immediately notify PADL of any unauthorized uses of your account or any other breaches of security. PADL will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Equipment Rentals

General Rental Terms

By initiating a rental through the PADL app or website, you agree to the following conditions:

  • You must be at least 18 years of age to rent equipment, or at least 13 years of age with verified parental or guardian consent.
  • You agree to use all rented equipment (including paddle boards, kayaks, and any associated gear) in a safe and lawful manner.
  • You agree to return all equipment to the designated PADL station at the end of your rental period in the same condition in which it was received, normal wear and tear excepted.
  • You are responsible for any damage to, loss of, or theft of PADL equipment during your rental period.
  • PADL reserves the right to charge the payment method on file for any damage, loss, or unreturned equipment.
  • Rentals are non-transferable and may not be sublet or assigned to another person.

GPS Tracking of Equipment

All PADL paddle boards and kayaks are equipped with built-in GPS technology. By initiating a rental, you acknowledge and agree that:

  • Your ride route, distance, duration, and equipment location will be tracked and recorded for the duration of your rental.
  • This data is saved to your PADL account and may be used to monitor fleet status, verify equipment return, and provide ride history features within the app.
  • GPS data may be used by PADL in the event of lost, stolen, or unreturned equipment.
  • You may choose to share your ride data with other users through the PADL community features, subject to your in-app privacy settings.

For full details on how location and GPS data is collected and used, please refer to our Privacy Policy.

Assumption of Risk

Paddle boarding, kayaking, and other water activities involve inherent risks, including but not limited to drowning, collision, capsizing, personal injury, and property damage. By renting equipment from PADL, you voluntarily assume all risks associated with the use of that equipment and participation in water activities. You confirm that you are physically capable of engaging in the activity and that you are aware of and accept those risks.

All participants are required to wear a USCG-approved personal flotation device (PFD/life jacket) at all times while on the water. This is a mandatory PADL rule for ALL participants regardless of age, swimming ability, or applicable law. PADL will not permit any person to launch without a properly fitted, USCG-approved PFD worn and fastened. You also agree to comply with all applicable local, state, and federal laws and regulations governing water activities.

Weather and Safety

PADL reserves the right to suspend or restrict rentals at any station at any time due to weather conditions, safety concerns, or other circumstances beyond PADL’s control. No refunds will be issued for rentals interrupted or prevented due to weather or safety-related closures unless otherwise required by applicable law.

Payment and Renewal

General Payment Terms

By selecting a product or service, you agree to pay PADL the applicable fees as indicated at the time of purchase. Subscription payments will be charged on a pre-pay basis on the day you sign up and will cover the use of that service for the selected subscription period. Payments are not refundable except as expressly stated in this Agreement or required by applicable law.

Membership Plans

PADL offers membership plans that provide a set number of rental hours per day and discounts on additional equipment and overtime. Current membership pricing and plan details are displayed in the PADL app and on the Website. PADL reserves the right to modify membership pricing and benefits upon thirty (30) days prior written notice to active members.

Automatic Renewal

Unless you notify PADL before the end of the applicable subscription period that you want to cancel, your membership will automatically renew and you authorize PADL to charge the then-applicable subscription fee using any payment method we have on record for you. Memberships can be canceled at any time by submitting a written cancellation request to PADL at support@padl.co. Cancellations take effect at the end of the current billing period; no partial refunds will be issued for unused time.

Service Fees

By signing up for a PADL services account you agree to pay PADL the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. PADL reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at any time on thirty (30) days written notice to PADL.

Responsibility of Website Visitors

PADL has not reviewed, and cannot review, all of the material posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, PADL does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. PADL disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.

Responsibility of Contributors

If you post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), you are entirely responsible for the content of, and any harm resulting from, that Content. By making Content available, you represent and warrant that:

  • The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
  • The Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
  • The Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  • The Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party.

Without limiting any of those representations or warranties, PADL has the right (though not the obligation) to, in PADL’s sole discretion: (i) refuse or remove any content that, in PADL’s reasonable opinion, violates any PADL policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason. PADL will have no obligation to provide a refund of any amounts previously paid.

Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material made available through the websites and webpages to which padl.co links, and that link to padl.co. PADL does not have any control over those non-PADL websites and webpages, and is not responsible for their contents or their use. By linking to a non-PADL website or webpage, PADL does not represent or imply that it endorses such website or webpage. PADL disclaims any responsibility for any harm resulting from your use of non-PADL websites and webpages.

Copyright Infringement and DMCA Policy

As PADL asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by padl.co violates your copyright, you are encouraged to notify PADL in accordance with PADL’s Digital Millennium Copyright Act (“DMCA”) Policy. PADL will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. PADL will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of PADL or others. In the case of such termination, PADL will have no obligation to provide a refund of any amounts previously paid to PADL.

Intellectual Property

This Agreement does not transfer from PADL to you any PADL or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with PADL. PADL, padl.co, the PADL logo, and all other trademarks, service marks, graphics and logos used in connection with padl.co or the Website are trademarks or registered trademarks of PADL or PADL’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any PADL or third-party trademarks.

Partner Products

By activating a partner product or service from one of our partners, you agree to that partner’s terms of service. You can opt out of their terms of service at any time by de-activating the partner product or service.

Domain Names

If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers (“ICANN”), including their Registration Rights and Responsibilities.

Changes to This Agreement

PADL reserves the right, at its sole discretion, to modify or replace any part of this Agreement at any time. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. PADL may also, in the future, offer new services and/or features through the Website. Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Termination

PADL may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your PADL account, you may contact us at support@padl.co or simply discontinue using the Website. If you have a paid services account, such account can only be terminated by PADL if you materially breach this Agreement and fail to cure such breach within thirty (30) days from PADL’s notice to you thereof; provided that PADL can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

The Website and all rental equipment and services are provided “as is.” PADL and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither PADL nor its suppliers and licensors makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted, or that any rental station will have equipment available at any given time. You understand that you use the Website and rent equipment at your own discretion and risk.

Limitation of Liability

In no event will PADL, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) interruption of use or loss or corruption of data; (iv) any personal injury or property damage arising from the use of rented equipment; or (v) any amounts that exceed the fees paid by you to PADL during the twelve (12) month period prior to the cause of action. PADL shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that (i) your use of the Website and any rented equipment will be in strict accordance with the PADL Privacy Policy, with this Agreement, and with all applicable laws and regulations, and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

You agree to indemnify and hold harmless PADL, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website or rented equipment, including but not limited to your violation of this Agreement or any applicable law, or any personal injury or property damage caused by your use of PADL equipment.

Miscellaneous

This Agreement constitutes the entire agreement between PADL and you concerning the subject matter hereof, and may only be modified by a written amendment signed by an authorized executive of PADL, or by the posting by PADL of a revised version. Except to the extent applicable law provides otherwise, this Agreement and any access to or use of the Website will be governed by the laws of the State of Florida, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Miami-Dade County, Florida. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall take place in Miami-Dade County, Florida, and the arbitral decision may be enforced in any court of competent jurisdiction. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; PADL may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Contact Us

If you have any questions about these Terms of Service, you can contact us: