Frequently Asked Questions

Having connection troubles (starting/ending rental)?

Our stations rely on Bluetooth connectivity to connect your phone to our rentals, here are some steps you can take to troubleshoot:

* Hard reset the app by fully closing the PADL App
* Turn your Bluetooth off and then on
* Relaunch PADL App and try to connect again

Please also make sure your device is allowing PADL to access Bluetooth.

Apple iOS 13.1 and above

Go to your device Settings App.
Tap Privacy & Security.
Tap Bluetooth.
Tap the PADL app.
Enable Bluetooth.

Android 12 and above

Go to your device Settings App.
Scroll down and tap Apps.
Scroll down and tap the PADL app.
Tap Permissions or Nearby devices permissions
Make sure nearby devices are allowed.
If you don’t see this setting, search “nearby device permissions” and turn this on.

Android 11 and lower

Go to your device Settings App.
Scroll down and tap Apps.
Scroll down and tap the PADL app.
Tap Permissions.
Tap Location.
Select Allow when using app.
If you don’t see this setting, search “nearby device permissions” and turn this on.

How much does PADL cost?

PADL prices may vary depending on unit and location. You can check our website for location specific pricing or for easier access download our mobile app to check location specific pricing as well.

Most of our rentals are $25 per hour. This means for a 60 minute rental you will be charged $25. You will be billed for another hour each time you cross a 60 minute threshold as we bill by the hour and not any other increment. Meaning:

61 minutes= billed for 2 hours ($50 + tax)
121 minutes= billed for 3 hours ($75+tax), and so on

We also have memberships available for our frequent riders. The options are as follows:

Monthly membership at $30/ month
requires first 2 months commitment, or an initial $60 to join, and then $30/ month thereafter
Biannual memberships $100 billed every 6 months.

Can I make a reservation?

Yes! If reservations are available for the location you chose to visit, you may make the reservation through the PADL app or on our website. Instructions for redeeming your reservation are available in your confirmation email after the reservation is complete.

How to pay for trip?

PADL processes payment for your ride(s) using the payment method stored in your PADL app.

What is the rider weight limit?

The rider weight limit to use our paddle boards is 250lbs or less.

How much do the paddle boards weight?

Our paddle boards weight approximately 28 lbs.

Payment Methods

Currently, we accept all major credit cards, including Visa, Mastercard, American Express and Discover.

How do I return the rental?

Place the paddle and board back on the station ensuring that the board is flush on the rig and all equipment is placed back where you found it. Then end the rental from the PADL app to lock it in place.

What are your hours of operation?

Our PADL stations operate in accordance with city beach hours and daylight savings time. Currently, our stations will operate from 6am-7pm EST (about an hour before sunset daily) so long as weather permits. You should return the board prior to complete sunset to allow time for placing equipment back onto the station and ending rental before the station closes. For more details please check location info the via our PADL app for the quickest and most up to date information.

Why am I still being charged after returning the unit?

Please check if you have locked the unit correctly
Ensure Bluetooth is activated on your device.
Check whether your phone has good cellular data or Wi-Fi connection and you are in an area with good reception.
Ensure that your payment method has sufficient funds to complete the ride/purchase
If you still cannot find the station, please reach out to us via our in-app support link or call us at (786) 749-6730.

What is the difference between the red and seafoam blue stations and the grey stations?

The red and seafoam blue stations represent public access locations where anyone may go. The grey locations are private properties where you must have access to.

Age

You must be at least 18 years or older to rent

Life Jackets

Each paddler must have a USCG-approved Type I, II, III, or appropriate Type V life jacket. It doesn’t have to be worn, although that’s certainly the wisest plan, and one which we strongly recommend.
The jacket must be in “serviceable condition,” without rips, tears or deterioration that will diminish its performance.
The jacket must be of an appropriate size and fit for the wearer.
A Type V jacket can be used as long as it’s USCG-approved and applicable for the activity.
Belt pouch-type inflatable PFDs, such as the ones we carry, must be worn on the person to meet the life jacket regulation.
For other types of inflatable PFDs, check the approval description printed on the unit for restrictions.

Other Required Gear

A whistle or other sound producing device must be carried to warn other boaters.
If you’re on the water after sunset, you need to have a flashlight, or similar lighting device, to warn other boaters.

What You Need to Do

As the operator of a vessel, you need to follow the Navigation Rules.
You are also required to report any boating accident or injury to the local reporting authority, either the USCG or other agency that has been delegated that authority.

Emergency and Accidents

If you require immediate police or medical attention, please call 911. Once all parties are out of harm’s way, and necessary authorities have been contacted, please reach out to us via our in-app support link or call us at (786) 749-6730. A first aid kit is also available at all locations. Please make sure the security tape and supplies are sealed and intact, and to read instructions inside before use.

Reporting and Complaints

For reporting and complaints please reach out to us via our in-app support link or call us at (786) 749-6730

Are the gift cards virtual?

The gift cards virtual, and are delivered via email immediately.

How many people can ride on a paddleboard?

Due to safety and liability purposes, when renting a paddleboard with PADL, our policy is 1 person per paddleboard.

Where do we have kayaks available?

We have kayaks available for rent at the following locations. The kayaks are single person kayaks at our self serve stations and we also have tandem kayaks for 2 people available at our full service location in Virginia Key.

Location	Address	City	State	Zip
Belleaire Causeway Boat Ramp	3900 W Bay Dr	Belleaire Bluffs	FL	33756
Clermont Waterfront Park	330 3rd St	Clermont	FL	34711
Coconut Grove- Peacock Park	2820 McFarlane Rd.	Miami	FL	33133
Fleming Island Doctors Lake Park	2399 N Lakeshore Dr	Fleming Island	FL	32003
Hollywood North Beach Park	3601 N Ocean Dr	Hollywood	FL	33019
Jacksonville Tommy Hazouri Sr. Park	14780 Mandarin Rd	Jacksonville	FL	32223
Miami Beach Pine Tree Park	4481 Pine Tree Dr	Miami	FL	33140
Miami Deering Point Park	17350 Old Cutler Rd	Palmetto Bay	FL	33157
Miami Margaret Pace Park	1745 N Bayshore Dr	Miami	FL	33132
Miami Marine Stadium	3501 Rickenbacker Causeway	Key Biscayne	FL	33149
Palm Coast Waterfront Park	150 Waterfront Park Rd	Palm Coast	FL	32137
Safety Harbor Phillippe Park	2525 Phillippe Pkwy	Safety Harbor	FL	34695
Sutherland Bayou	2199 US-19 ALT	Palm Harbor	FL	34683
Tampa Cypress Point Park	5620 W Cypress St	Tampa	FL	33607
Virginia Key Lagoon & Trails	3801 Rickenbacker Causeway	Miami	FL	33149
Virginia Key Beach Club	3602 Rickenbacker Causeway	Miami	FL	33149
Amelia & Talbot Islands	13030 Heckscher Dr	Jacksonville	FL	32226

How to redeem your reservation for a self-service rental

Instructions on how to redeem your reservation for a paddleboard or kayak rental at one of our self-service rental stations.

Thank you for reserving with PADL, please follow the steps below to redeem your reservation.

Download the PADL app.

🚣 iOS (https://apps.apple.com/us/app/padl/id1356699642)

🏄 Android (https://play.google.com/store/apps/details?id=com.fakholdings.padl&hl=en_US&pli=1)

Sign up in the PADL app.

Complete the FWC Paddler Attestation in the Profile of the PADL app.

Add in your payment method (this is only to cover charges in the event you ride for additional hours)

Once you arrive at our location, and are standing in front of the board or kayak, follow the steps below:

🚣 Tap the station
🏄 Select Ride Now
🚣 START the Board or Kayak
🏄 Select PAY PER HOUR option
🚣 Enter your BOOKING # found in your reservation.

Frequently Asked Questions

Why choose us